How to help enterprises solve IT troubles?
Business Automation
Business automation involves using software and technology to streamline repetitive tasks and processes. This increases operational efficiency, reduces human error, and frees up employee time for more strategic activities, ultimately driving productivity and enhancing overall business performance.
GenAI Methodology
GenAI methodology leverages advanced generative artificial intelligence techniques to create innovative solutions. It involves data analysis, model training, and iterative feedback to enhance decision-making, optimize processes, and drive creativity across various applications and industries.
24/7 IT technical support
24/7 IT technical support provides round-the-clock assistance for businesses, ensuring quick resolution of technical issues. This service minimizes downtime, enhances productivity, and guarantees that expert help is always available, regardless of the time or day.
About ChatEnquiry Content Browser Solution
Natively generated AI file hunting solution.
ChatEnquiry Content Browser Solution is a natively generated AI tool designed for efficient file hunting. It simplifies the search process, enabling users to quickly find relevant documents.
By leveraging advanced algorithms, this solution enhances productivity and streamlines content management. Users can easily access critical information, improving overall workflow and efficiency.
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Automated Troubleshooting:
Uses AI to diagnose and resolve common technical issues quickly.
User Training:
Provides training and resources to help users effectively utilize IT tools and systems.
AI IT Technical
AI IT technical offers automated solutions for troubleshooting, enhancing efficiency and user satisfaction.
24/7 Support:
Offers round-the-clock assistance to address urgent IT concerns any time.
Data Backup and Recovery:
Ensures data integrity through automated backup solutions and recovery plans.
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System Monitoring:
Continuously monitors system performance to identify and prevent potential issues.
Cybersecurity Solutions:
Implements AI-driven security measures to protect against threats and vulnerabilities.
Advanced AI Agent (AAA) Service Q2 2026 – Concept Overview
The Advanced AI Agent (AAA) Service is a next-generation support solution that combines the power of Genesys Cloud CX and Microsoft Dynamics 365 to deliver intelligent, automated, and personalized customer service through AI-driven chat.
This integrated platform is designed to:
1
Enhance customer experience through real-time, context-aware conversations
2
Streamline support operations by automating routine tasks and case handling
3
Empower agents with AI-guided recommendations and seamless access to customer data
Core Capabilities
AI Chat Support: The system understands customer questions and replies instantly across web, mobile, and social channels.
Genesys + Dynamics Integration: Genesys manages the chat flow while Dynamics provides customer data to support smarter responses.
Agent Assist & Automation: AI helps agents by suggesting actions and automatically handling case updates.
Insights & Optimization: The platform tracks customer behavior, predicts needs, and keeps improving through learning